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Payment Policy
Auction winners must contact The Best, Ltd within 3 days, and we must receive
payment by the terms of the auction within 10 days of the auction close.
Any transaction that does not meet these requirements is subject to
substitution or cancellation.
All Paypal payments must have a valid
shipping address as the Confirmed address, any invalid payments will be
refunded and may be subject to a processing fee that will be deducted from
the refund amount.
The minimum amount due on any unpaid auctions will be the 15%
refund/restocking fee as outlined in our Return Policy.
Shipping Policy
The Best, Ltd is an Internet only company, will call is not
available. In some circumstances we will allow pick-up, but this must be
arranged before bidding.
Domestic packages ship UPS or USPS, if available, tracking # for
all packages shipped from our facility will be supplied through eBay. Rush
shipping service is available, contact us for rates.
The Best, Ltd will not ship packages COD, payment must be received
and cleared before any item is shipped, sorry no exceptions.
Items must be shipped to the Paypal
Confirmed address, sorry no exceptions. Per eBay Policy, all Paypal paid shipments valued at $250 or more will be
shipped with the "Signature Required" service added at no charge.
Shipping rate is calculated by eBay using the appropriate shipper's
published rates. USPS rates are for domestic shipping only, UPS rates are
for the lower 48 only. Please contact us for shipping rates outside these
areas, including Hawaii, Alaska, Guam, Puerto Rico, any other U.S.
Possessions, and all international addresses including Canada. If
auction states Free Shipping, it does not include these destinations,
regardless of what eBay may show. So please contact us before bidding.
All shipments will be processed within 1 business days of payment
whenever possible, if stock issues cause a delay the customer will be
notified and alternate shipment will be arranged.
If delivery cannot be completed to the address provided the
customer is responsible for any charges incurred by return or re-delivery.
The Best, Ltd reserves the right to refuse any re-delivery attempts at
their discretion. The item will be considered a returned item and a refund,
if any, will be issued as outlined in our Return Policy.
Although The Best, Ltd is not responsible for items delayed, lost
or damaged by shipping companies, we will make all efforts to assist you
with your claim (excluding incidents of inclement weather or natural
disaster). All insurance investigations must be completed before any
repairs are made, or any replacement or refund is sent. All damaged items
must be returned for inspection with the exact same original packaging. As
a courtesy, The Best, Ltd will file and pursue your claim, but we will not
be held responsible for any delays or denied claims.
International Information
Shipping rate is for lower 48 only, please contact us for shipping rates to
all international addresses including Canada. All international packages
will be declared as merchandise at the purchase value. Please be aware you
are responsible for all taxes and brokerage fees! All international
packages will ship fully insured, NO EXCEPTIONS! If auction states
Free Shipping, it does not include destinations outside the lower 48,
regardless of what eBay may show. So please contact us before bidding.
Return Policy
We MUST be contacted with specific claim information before feedback is
posted! Item can be exchanged, within 14 days, if defective or not as
described, full refund of purchase price if exchange is not available.
If due to seller error:
The Best, Ltd. will issue return label, or reimburse return shipping
expenses on returns completed per this policy. Return shipping cost is not
to exceed original shipping cost.
If due to any other reason:
Purchase amount less 15% refund/restocking fee refunded for any other
reason. If original shipping was free the shipping cost will also be
deducted from refund.
The returned item may need to be inspected before fault is determined.
Returned item must be received before a replacement can be shipped or a
refund issued. Item must be in original condition with all original
packaging. No returns will be accepted unless we are first contacted for
claim instructions! No returns will be accepted unless we are first
contacted for claim instructions!
Authentication
If you are buying an autographed item, unless otherwise stated, The
Best, Ltd carries autographs with witnessed authentication from the most
reputable, nationally known companies. Therefore we offer a full guarantee
on all authenticated autographs sold for a period of 30 days. If the
autograph is judged a forgery by a nationally known authentication company
we will issue a full refund as outlined in our Refund Policy. All original
holograms, COAs and signing photos must accompany the item in question.
Please be aware that The Best, Ltd cannot be responsible for the
maintenance or accuracy of any other company's authentication system or
database!
All autographs that carry MRAK Sports Authentication carry the same
guarantee for the life of the item! If any errors exist with our system or
database please contact us for an immediate resolution.
Disputes and Feedback
In order to provide us with an opportunity to resolve any outstanding
concerns to your complete satisfaction, please contact us before posting
any negative or neutral feedback. If negative or neutral feedback is posted
before contacting us the erroneous feedback issue must be resolved before
any further action is taken.
The Best, Ltd requires that all eBay auction winners contact us
within 3 days, and make payment within 10 days of the auction close date.
Any transaction that does not meet these requirements is subject to
cancellation. The minimum amount due on any unpaid auctions will be the 15%
refund/restocking fee as outlined in our Return Policy.
By bidding on any The Best, Ltd auction you agree to abide by the
conditions posted in the auction listing, all The Best, Ltd policies, and
the rules and policies of the auction venue. In addition you agree to
settle any and all disputes in third-party mediation venue! All Claims
between the parties must be resolved using the dispute resolution mechanism
posted. Should the bidder file any action contrary to this, or the should
bidder's actions require The Best, Ltd to enter litigation, The Best, Ltd
can recover any and all attorneys' fees and costs from the losing party.
Title & Listing
All buyers must read the entire listing before buying! Please remember that
eBay limits the amount of information that can be put in the listing title.
Therefore it is a brief descriptiopn with the
buyer receiving what is described within the actual listing description. We
cannot be responsible for any misunderstandings that occur because the
listing, or Return Policy, was not read completely. If there are any
contradictions or unclear information, the buyer must ask for clarification
before bidding.
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